- We only charge fees on amounts collected.
- We operate differently from most debt collectors in that the collection charges* that we are entitled to recover from the debtor for our own account are added to the amount that is handed over. Our percentage fee is then calculated on the total amount which significantly improves the return.
- Remember – If all our efforts to locate, trace and get a debtor to pay should fail there are no costs passed on.
- Payments and reports are submitted to our clients monthly. Reports consist of payment reconciliation, debtor reconciliation and action listing.
- In the event of our being unable to collect, we print all our controllers remarks and actions which are available with our monthly reports.
- We are linked to a reputable attorney who assists on a reduced fee basis with the debtors who require further legal action.
- Should payments be made after debtors have been handed over, but prior to us taking any action, then there is no charge.
- We do our tracing via two major credit bureaus, online directories, tracing agents and sheer hard work!
- We are fully au fait with the new national credit act and can provide support for staff in this regard.
*Per annexure B of the Debt Collectors Act of 1998, as amended